BUSINESS PROCESS OUTSOURCING (BPO)
Business Process Outsourcing (BPO) is a business practice in which a company outsources and entire business function or task to an external company abroad. BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.
It differs from traditional partial tasks outsourcing in that entire business functions are outsourced, and is typically divided into “Back-Office” and “Front-Office outsourcing.
“Back-Office” outsourcing includes internal business functions such as IT, administrative tasks or accounting – essential tasks for keeping the business running smoothly.
“Front-Office” outsourcing includes client-related services and involves customer interactions such as tech support or telemarketing through phone conversations, email and other direct forms of communication.
BPO is essentially a business relationship between two companies in which one performs certain functions on behalf of the other. For example, your company can let GPS handle the outsourcing process of your entire sales & customer support services or IT content management and administrative functions on your behalf.
While it used to be the domain of the manufacturing industry as a way to improve supply chain management, BPO is now spreading towards other sectors because companies are realizing the enormous benefits in terms of operational cost savings, improved efficiency and administrative relief.
Thanks to a skilled, young and multi-lingual workforce based in South-East Europe, Global Pro Support can help your company through a variety of front-office functions which will result in improved customer services for your business.
Key front-office services we can provide include:
- Telemarketing
- Customer Service
- Technical Support / Help Desk
- Appointment Scheduling
- Market Research
- Inbound/Outbound Sales
Continue to the next page for our BPO Back-Office services list
Thanks to a skilled, young and hard-working workforce based in South-East Europe, Global Pro Support can help your company through a variety of back-office functions which will result in huge savings, improved operational efficiency and administrative relief for your business.
Key back-office services we can provide include:
- IT Services & Content Management
- Data Entry Management
- Administrative support
- Accounting
- Payroll/Payment processing
- Surveys & Online Market Research
- Quality Assurance
- Freight forwarding / Logistics
- Cost savings
- Improved productivity
- Greater operational flexibility
- More time to focus on core business
- Reduced & shared risk management
- Increased speed & efficiency of tasks
- Improved round-the-clock customer support
- Access to a skilled & talented workforce
- Access to latest innovative technologies
- More flexibility & resources to respond to volatile market changes
- Increased revenue & growth
- Greater competitive advantage
We are not your “third-party provider” – we are much more than that!
Think of us as an extension of your company into the global arena, where we act as your international partner.
Once you have determined your company can gain a benefit from outsourcing a business function, we would begin a conversation with your team to define your needs, then we would tailor a package of solutions to those specific needs.
We are approachable, knowledgeable, proactive, professional, efficient, committed and dependable.
We work based on mutual trust and respect and would like you to consider our team of experts as an extension of your business and brand. We are available 24/7 and ensure frequent communication channels in order to effectively tackle any challenges.
There’s NO hidden cost with GPS and we work under flexible contractual obligations.